Shipping and Return

Shipping Policy

At Atlas54 Heritage, we strive to deliver your handcrafted African treasures safely and efficiently. Below are the details of our shipping process:

1. Shipping Locations

We currently ship to [list countries or regions]. If your country is not listed, please contact us at hello@atlas54heritage.com for special arrangements.

2. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Custom or made-to-order items may take 2-4 weeks before shipping.

3. Shipping Options & Delivery Times

Shipping Method Estimated Delivery Time Cost Standard Shipping 7-14 business days Calculated at checkout Express Shipping 3-7 business days Calculated at checkout Local Pickup (if available)N/AFree

Delivery times are estimates and may vary due to customs, holidays, or unforeseen delays.

4. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package.

5. Customs & Import Fees

  • International orders may be subject to customs duties and taxes, which are the buyer’s responsibility.
  • We cannot predict or reimburse these fees.

6. Lost or Stolen Packages

If your tracking shows "delivered" but you haven’t received it, please:

  1. Check with neighbors or your local post office.
  2. Contact the shipping carrier.
  3. If unresolved, email us at hello@atlas54heritage.com within 14 days for assistance.

Return & Exchange Policy

We want you to love your purchase! If you’re not satisfied, here’s how to return or exchange an item.

1. Eligibility

  • Returns/exchanges must be requested within 14 days of delivery.
  • Items must be unused, in original condition, and in original packaging.
  • Proof of purchase (order number) is required.

2. Non-Returnable Items

  • Custom or personalized orders (unless defective).
  • Final sale or clearance items.
  • Products damaged after delivery.

3. How to Return

  1. Email Us – Contact hello@atlas54heritage.com with your order number and reason for return.
  2. Get Approval – We’ll review and send return instructions if eligible.
  3. Ship It Back – Send the item to the provided address (customer covers return shipping unless the return is due to our error).
  4. Refund or Exchange – Once received and inspected, we’ll process your refund within 5-7 business days or ship your exchange.

4. Damaged or Wrong Items?

If your order arrives damaged, defective, or incorrect, email us within 48 hours with photos, and we’ll arrange a free replacement or refund.

Questions?

We’re here to help! Contact us at:
📧 Email: hello@atlas54heritage.com

Thank you for supporting Atlas54 Heritage and the artisans behind each piece!

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