Refunds Policy

Atlas54 Heritage Refund Policy

Last Updated: 6/1/2025

At Atlas54 Heritage, we take pride in offering high-quality, handcrafted African art and products. We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer refunds and exchanges under the following conditions.

1. Eligibility for Refunds & Returns

You may request a refund or exchange within 14 days of receiving your order, provided that:

  • The item is unused, in its original condition, and in the original packaging.
  • The item is defective, damaged during shipping, or incorrect (we will cover return shipping in these cases).
  • Proof of purchase (order number or receipt) is provided.

Non-Refundable Items

  • Custom-made or personalized products (unless defective).
  • Items marked as "Final Sale" or discounted clearance products.
  • Products that have been used, altered, or damaged after delivery.

2. How to Initiate a Return or Refund

  1. Contact Us – Email hello@atlas54heritage.com within 14 days of delivery with:
  2. Approval & Instructions – We will review your request and provide return instructions if approved.
  3. Ship the Item Back – Once approved, send the item to the provided return address.
  4. Refund Processing – Once we receive and inspect the item, we will process your refund within 5-7 business days.

3. Refund Methods

  • Refunds will be issued to the original payment method.
  • Processing times depend on your bank or payment provider (typically 3-10 business days).
  • Store credit or exchanges may be offered as an alternative.

4. Exchanges

If you prefer an exchange, please indicate this in your return request. Exchanges are subject to product availability.

5. Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at hello@atlas54heritage.com with photos and your order details. We will arrange a replacement or refund at no extra cost.

6. Shipping & Return Costs

  • Customer-Initiated Returns – You are responsible for return shipping unless the return is due to our error.
  • Atlas54 Heritage Covers Returns – If the item is defective, incorrect, or damaged in transit, we will provide a prepaid return label.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

  1. Check your bank account again.
  2. Contact your payment provider.
  3. If the issue persists, email us at hello@atlas54heritage.com.

8. Contact Us

For any questions about returns or refunds, reach out to:
📧 Email: hello@atlas54heritage.com 

We appreciate your trust in Atlas54 Heritage and strive to make every shopping experience exceptional.

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